Can I commission you to make a special piece of jewelry?

Yes- I often work with clients to create distinctive, custom jewelry. Send me an email with your thoughts and I will contact you directly.

 

Do you charge sales tax?

Sales tax is automatically applied to purchases made within the state in California only and will appear on your order at checkout.

 

Do you gift wrap items? What will it look like?

Yes, each piece is packaged separately in a black gift box with green ribbon. The box and ribbon are made from 100% recycled paper and vegetable dyes.

 

How do I care for my jewelry?

The cast silver jewelry is highly durable and can be safely worn in the shower and in water; I do not recommend this for jewelry with stones. A soft polishing cloth will help keep the silver clean and shiny. Avoid getting creams, gels, perfumes and oils directly on the jewelry. Silver will tarnish naturally over time and I recommend sealing all silver jewelry in plastic bags when not in use to help combat the tarnishing process. I do not recommend using liquid jewelry cleaning solutions on anything, ever – they are highly toxic and can damage the stones and your health.

 

How long will it take to receive my order?

Once you place your order and payment is received, you will receive an order confirmation email.

Most items will be shipped within 24 hours, however some may be made to order and require more time for fabrication. If there is a date you are targeting, please email me! I will make every attempt to accommodate your request. I encourage you to allow plenty of lead-time.

Once I ship your order, you will receive another confirmation email indicating when you should expect to receive your package.

Special order information
Custom designed and special orders typically take four to eight weeks after approval of the design and deposit are made. Special order requests can be made via email. 

 

I want to surprise someone with a ring, how do I figure out their size?

1. Check with your partner’s close friends and relatives to see if they know their ring size.

2. Borrow one of your partner’s rings that fit the appropriate finger and have it sized at a local jewelry store.

 

What are the shipping charges?

All jewelry is shipped and insured via USPS (United States Postal Service):
- Express Mail
$20.00
Delivers the next business day. Please note, for more remote locations, it may take an extra day.

- Priority Mail
$10.00
Delivers in three business days. Please note, for more remote locations, it may take an extra day.

For Alaska and Hawaii I ship 2nd day only, at a charge of $25.00.

All items are insured at their full retail value.
All deliveries are made to a physical business or home address only. I do not ship to P.O. Box addresses.

 

What if I have to return the merchandise for some reason?

If for any reason you are not happy with your purchase, I accept exchanges for unused, undamaged merchandise within 14 days of receipt for a store credit only. Store credits do not expire.

I stand behind the quality of my jewelry and am happy to provide repairs due to manufactured breakage or damage. Elective repairs, such as chain lengthening or ring resizing, or damage by the customer involve a charge. They are repaired at the owner’s expense plus the shipping charge.

Special order merchandise is final sale.

Shipping charges are non-refundable.

When shipping an item, please package securely. Be sure to include your return address, e-mail, phone number, and a detailed description of the repairs/adjustments to be made. Upon receipt, I will review your item and contact you with an estimate of cost and time needed to complete your repair. I will do my best to satisfy all customers.

All returns of merchandise purchased on this website require prior authorization. Please email me to obtain the return shipping address and return authorization number, which must be clearly marked on the outside of the package. 

 

Will any information about the jewelry arrive with my order?

Every piece of jewelry comes with a card featuring information about the materials specific to that piece. The cards are printed locally on 100% recycled paper with vegetable based inks.